Complaints

Complaints and Dispute Resolution Policy

GPMC seeks to deliver an optimal level of client service and is committed to handling any complaint quickly, fairly and in strictest confidence.  GPMC has developed complaint handling procedures for dealing with complaints and this document outlines the internal and external complaints handling process.

What should I do if I have a complaint?

In the event of a problem or complaint about any aspect of your consumer credit with us, you should discuss the matter with us.  You can call us on (02) 8235 1223 or write to our Complaints Officer at GPO Box 750, Sydney NSW 2001.

We will acknowledge your complaint within five business days of receiving it.  We will normally respond in detail to your complaint within 21 days of receiving it.  Some matters are more complex and can take a little longer to resolve, and if that is the case, we will keep you informed.

If you are not satisfied with our response to your complaint, or if you consider that we have not responded to you in a timely manner, you can contact the Australian Financial Complaints Authority (AFCA).  AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Contact details for AFCA

Phone
1800 931 678 (free call during business hours)

Website
www.afca.org.au

Email
info@afca.org.au

Mail
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

Fax
(03) 9613 6399

Interpreter Service
131 450 

Contact details for GPMC

Phone
(02) 8235 1223 (during business hours)

Email
admin@gpmc.com.au 

Mail
The Complaints Officer
GP Mortgage Corporation Limited
GPO Box 750
SYDNEY NSW 2001 

Fax
(02) 8235 1224